Based on recommendations from DHHS and The Australian Psychological Society, services will be provided via Telehealth during periods of lockdown.

Regular updates regarding your appointment will be provided as promptly as possible following COVID-19 restriction updates.

The Telehealth consent form accessible on this page provides further information about Telehealth appointments, but please get in touch should you have any questions or require further information.

The following guidelines apply when attending appointments in person:

  1. All clients are required to complete the COVID-19 screening prior to entry and will need to sign-in by QR code or the sign-in book for contact tracing purposes.  Clients are currently required to wear a mask for the duration of their visit.  Masks are provided upon entry
  2. Hand sanitiser is available at the point of entry, and disinfectant is used to clean surfaces in the consulting room. Contactless digital payment options are now available.
  3. Please bring your own water bottle to appointments.
  4. If you have been exposed to Coronavirus or are required to isolate, please contact me to discuss alternative options.
  5. If you have travelled overseas or interstate in the past two weeks, or have been in contact with someone who has travelled overseas or interstate in the past two weeks, please contact me to discuss other options for counselling.
  6. If you are feeling unwell, please cancel your appointment, and cancellation fees will be waived, or alternatively Telehealth sessions can be arranged where appropriate.
  7. If I am feeling unwell, you will be notified and your appointment will be rescheduled or conducted via Telehealth where appropriate.

From 5th January full fees apply, however if you are considering cancelling or postponing further appointments for financial reasons (due to the impact of Coronavirus), please contact me to discuss further and I will endeavour to accommodate financial hardship where possible. Please note that Medicare rebates are still available for Telehealth sessions if you have a valid Mental Health Care Plan in place.

Please do not hesitate to get in touch if you have any questions or would like to discuss or clarify any of the above information further.  I am currently available on Tuesdays and Thursdays, and aim return emails and calls within 24-48 hrs during business hours.

If you require support between appointments, please reach out to one of the many crisis services available.  You can find crisis support service information here. And a full list of crisis services and mental health resources is provided on the Victorian Government website.

Jessica Saville
Clinical Psychologist